Privacy Policy

Seffla ("we", "us") is a sales agency based in Guelph, Ontario, Canada. This policy explains what information we collect on seffla.com, why we collect it, and the choices you have. We keep it short because our practices are simple.

What we collect

Only what you choose to send us through the contact form: your name, email address, and message, plus your company, website, phone number, and a preferred call time if you provide them. Our hosting provider (Cloudflare) also processes your IP address as part of serving the site and protecting it from abuse. When you submit the form, Seffla also records the IP address the submission came from and stores it with your enquiry to prevent abuse of the form.

This site uses Cloudflare Web Analytics to count page views and to see which sites send us traffic. It sets no cookies, gives you no identifier of any kind, and cannot follow you from this site to any other. What we see are aggregate totals by page, by referring site, by country, by browser and by device type, plus page-speed measurements, never a record of one person's visit. The contact form is protected by a bot check (Cloudflare Turnstile), which processes technical signals such as your IP address and browser characteristics solely to tell people from bots; it is not used for advertising or tracking.

• On our trade-show pages, you may also give your country, your WeChat ID, the product categories you make, and your answers to our product checklist. Checklist answers are sent only if you choose to add them to your message and press Send.
• The landed-cost calculator on those pages runs in your browser. Its figures stay in your browser for the session and are never sent to us.
• If you message us on WeChat, we keep your WeChat name and ID and what you send us there, for the same purposes as a form enquiry.

Why we collect it

• To reply to your enquiry and, if you asked for one, to arrange a call.
• To assess whether we are a fit to work together. For prospective suppliers this can include reviewing publicly available information about your company and products.

We do not sell or rent your information, and we do not add you to any mailing list. We only send marketing email if you have asked for it, and every such email will include a way to opt out (as Canada's anti-spam legislation, CASL, requires).

Where it goes

Your submission is delivered to our team by email and stored in our lead system so we can follow up properly. We use a small number of service providers to run this: Cloudflare (site hosting, lead storage, and the site analytics described above), Resend (email delivery), and Google Workspace (our mailboxes). Some of these providers process data on servers in the United States. We share your information with no one else unless the law requires it.

• Our own lead system is in Canada. Our service providers, including Cloudflare, where our backups are stored, may process information outside Canada, including in the United States, where it may be accessible to the courts, law enforcement and national security authorities of that country.
• WeChat messages are carried by WeChat under its own terms. We copy anything we need to keep into our own records.

How long we keep it

For as long as we are talking, working together, or reasonably expect to. If nothing comes of an enquiry, we periodically clear old records. You can shortcut this at any time; see below.

Your choices and rights

Under Canadian privacy law (PIPEDA, and Quebec's Law 25 where it applies) you can ask us at any time to show you the information we hold about you, correct it, or delete it. Email privacy@seffla.com and we will act on it promptly. If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada.

• Wherever you live, you can use these rights by writing to privacy@seffla.com.

Questions

Seffla Ltd.
2-558 Massey Rd.
Guelph, Ontario N1K 1B4
Canada
Privacy Officer, privacy@seffla.com